We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our processes and practices regarding your personal data and how we will treat it.

For the purpose of applicable data protection legislation, we, Repatch Crafts Ltd, Registered office: 12904949 of 1 High Hazel Drive, Mansfield, Notts, NG19 7GF, are the Data Controller.

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PERSONAL DATA WE MAY COLLECT FROM YOU

We may collect and process the following personal data about you:

• • Personal Data you give us

• • to enable you to access our website and to correspond with us by phone, email or otherwise

• • to allow you to receive information, products and services that you request from us

• • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about

The personal data you give us may include items such as your name, address, e-mail address and phone number. We rely on ‘contractual necessity’ as the lawful ground for the processing of your personal data in such cases.

• • Personal Data we collect about you

• • to improve our products and to ensure that website content is presented in the most effective manner for you and for your computer or device

• • to allow you to participate in interactive features of our website and services, when you choose to do so

• • to make suggestions and recommendations to you for our goods or services that may interest you

This includes automatically collecting and using the following personal data: technical information, including your account registered information, and information about your session, including the information (such as scrolling, clicks), and other personal data supplied when using the website to purchase products.

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USES MADE OF THE PERSONAL DATA

We use personal data held about you in the following ways:

• • Personal Data you give to us. We will use this personal data:

• • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

• • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

• • to notify you about changes to our service; or

• • to ensure that content from our website is presented in the most effective manner for you and for your computer.

• • Personal Data we collect about you. We will use this personal data:

• • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• • to improve our products and to ensure that website content is presented in the most effective manner for you and for your computer or device;

• • to allow you to participate in interactive features of our website and services, when you choose to do so;

• • as part of our efforts to keep our website safe and secure;

• • to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them

• • To send you an email if you have bought from Repatch Crafts Ltd inviting you to review the product/s bought.  You will be able to unsubscribe from these emails.

 

DISCLOSURE OF YOUR PERSONAL DATA

We may disclose your personal data to third parties:

• • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

• • if Repatch Crafts Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its users will be one of the transferred assets; or

• • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our relevant terms of use relating to each product and other agreements; or to protect the rights, property, or safety of Repatch Crafts Ltd, our users, or others. This includes exchanging personal data with other companies and organisations for the purposes of fraud protection and credit risk reduction.

• • We share data with Google and Facebook so that our adverts are shown to you in the future to help keep you aware of our new products.

 

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you, or that you provide to us, may be stored  by an international organisation providing an adequate level of protection,.

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RETENTION OF YOUR PERSONAL DATA

We will retain your personal data for as long as your account is active or as needed to provide you with access to our Web portal and services. If you wish to cancel your account or request that we no longer use your personal data to provide you with access to our products, contact us at info@repatchcrafts.com we will only retain and use your personal data thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

 

SECURITY OF YOUR PERSONAL DATA

The security of your personal data is important to us. We comply with accepted industry standards to protect the personal data submitted to us. We use strict procedures and advanced security features to try to prevent unauthorised access. No method of transmission over the Internet, or method of electronic storage, is however 100% secure. Therefore, we cannot guarantee its absolute security.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. You are not permitted to share a password with anyone.

Our website may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We encourage you to carefully read the privacy notice of any website you visit.

 

YOUR RIGHTS

You have the following rights in relation to the handling of your personal data:

• • You have the right to request details of your personal data held about you by us

• • You have the right to have inaccuracies corrected for personal data held about you by us

• • You have the right to have personal data held about you erased / deleted

• • You have the right to object to direct marketing being conducted based upon personal data held about you by us

• • You have the right to restrict the processing for personal data held about you by us, including automated decision-making

• • You have the right to data portability for personal data held about you by us

You can exercise any of your rights outlined above by contacting us at info@repatchcrafts.com and we will action your request within one month. Where we receive a large number of requests, or receive especially complex requests, this may be extended by a maximum of two further months. If we fail to meet these deadlines or if you feel your rights have not been adequately respected, you may complain to the Supervisory Authority and/or seek a judicial remedy.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on our web site and, where appropriate, notified to you by e-mail.

 

CONTACT

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to info@repatchcrafts.com

 

COOKIE POLICY

Repatchcrafts.com cookies are read-only and set by our website. They cannot have a virus or get any personal information from your computer.

What are ‘Cookies’?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They are often used as a mechanism for websites to remember things that a website browser has done in the past, for example, clicking on particular buttons, logging in, or having read pages on that site months or years ago.

In common with many other website operators, we use cookies on our website. We use them to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site. Our cookies are also used to enable us to develop our website to reflect our customers interests by noting who has seen which pages and advertisements, how frequently particular pages are visited and determining the most popular areas of our website. We and carefully selected third parties also use cookies to show you more relevant advertising online.

In general, we use the following types of cookie:

Strictly Necessary Cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use the shopping cart feature when buying products etc. This category cannot be disabled.

Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users can find what they are looking for easily. These cookies are not used to target you with online advertising. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience.

Functionality and Profile Cookies: These are used to improve the functional performance of the website and make it easier for you to use. For example, they are used to remember that you have previously visited the website and asked to remain logged in to the website. These cookies may be used to ensure that all our services and communications are relevant to you. The information these cookies collect cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience.

Targeting Cookies: These are used to record your visit to our website along with your browsing habits, such as the pages you have visited and the links you have followed. They are used to deliver advertising which is more relevant to your interests and also may be used to limit the number of times that you see an advertisement. They may be placed by us or by advertising networks with our permission. Without these cookies, online advertisements you encounter will be less relevant to you and your interests. Please note, these cookies do not contain any of your personal information.

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Managing Cookies on your computer or mobile device

You can manage cookies by activating the setting on your internet browser that allows you to refuse the setting of all or some cookies. (for example Internet Explorer, Firefox or Google Chrome) you can:

• • Check the cookies on your computer;

• • Remove all or some of them; and

• • Set rules on when you want cookies to be allowed.

Please refer to the instructions or the online help files available via your relevant browser if you wish to manage cookies in this way. Alternatively, please visit www.allaboutcookies.org for further information. To manage cookies relating to targeted advertising activities, you can visit www.youronlinechoices.com. To opt-out of being tracked by Google Analytics across all websites you can visit www.tools.google.com/dlpage/gaoptout.

You can browse the Repatch Crafts Ltd website with no cookies allowed on your computer or mobile device, but you will not be able to add items to your wish list or products to your shopping basket.

To manage cookies on your mobile phone, tablet or other mobile device we advise that you check the device manual.

Changes to this Cookies policy

Repatch Crafts Ltd reserve the right to amend and update this policy. Any changes to our security and privacy policy will be posted on this page. The date of the latest update to this privacy policy is set out at the top of this page.

 

WHERE TO MAKE A COMPLAINT

If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/